Monday, July 1, 2013

6 Core Components to Improving Customer Experience

Creating Customer centric organizations
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Undertaking a CX Journey: 6 Core Components to Create Customer Centric Organizations

Date: Tuesday, July 16, 2013 | Time: 10:00 AM PDT/1:00 PM EDT | Duration: 60 minutes


Presenter:

Mary Wardley

Mary Wardley

Vice President, Enterprise Applications and CRM Software
IDC

Moderator:

Steve Wylie

Steve Wylie

General Manager
E2 and Cloud Connect

Building a compelling customer experience has become a corporate goal of many leading organizations as a means of competitive differentiation. However, customer experience means more than providing a friendly agent in the contact center or tracking through Facebook; it begins at the top most level of management and extends through every facet of an organization.

In this webcast, we will discuss:

  • The six core components of customer experience
  • How organizations have addressed these core components to create customer centric organizations
  • Prescriptive advice for other organizations undertaking a CX Journey

Register

Come to this session armed with your questions. You'll be able to submit questions directly to our panelists for a live Q&A session during the hour.

Sponsored by:

Jive

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Wi-Fi Sees Through Walls | 10 Great Gadgets From The Future

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