Friday, August 9, 2013

6 Essentials to Boost Customer Experience | View on Demand Webcast

Undertaking a CX Journey: 6 Core Components to Create Customer Centric Organizations
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Free Webcast: Undertaking a CX Journey: 6 Core Components to Create Customer Centric Organizations

VIEW ON DEMAND

Building a compelling customer experience has become a corporate goal of many leading organizations as a means of competitive differentiation. However, customer experience means more than providing a friendly agent in the contact center or tracking through Facebook; it begins at the top most level of management and extends through every facet of an organization.

In this webcast, we discuss:

  • The six core components of customer experience
  • How organizations have addressed these core components to create customer centric organizations
  • Prescriptive advice for other organizations undertaking a CX Journey

VIEW ON DEMAND »

Sponsored by:

Jive

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