Wednesday, August 14, 2013

Blame CIOs For Bad IT Service | Coke CIO On Mobile Strategy

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  August 14, 2013
MUST READ
Jonathan Feldman Bad IT Customer Service Starts At The Top
IT touches more customers every day, which means IT staffs need people with emotional intelligence. IT chiefs must lead by example.


How Coca-Cola Bottling CIO Manages Mobile Strategy
Start by walking a mile in your worker's shoes -- or driving a mile in his truck, says CIO Onyeka Nchege.

Ensure Social Adoption Success: Bring It To Employees
It's hard getting employees to leave their favorite apps to use social collaboration tools. Instead, incorporate social in the apps where they live and breathe.

IT Cause And Effect: Applications Are Money
Everyone (and his brother) has advice about what CIOs should focus on in the coming months. But it all boils down to the need for speed.

3 Key Skills Of Successful Data Scientists
Big data pros need a variety of skills, but these three attributes matter most, says FICO's chief analytics officer.

Big Data Hiring: Unorthodox Advice
Music majors, physicists and business domain experts bring fresh perspectives to an effective data science team, says Booz Allen Hamilton analytics expert.

9 Tips To Avoid IT Midcareer Slump
Don't let yourself be cast as the IT pro who's stuck, grumpy or complacent. Consider these midcareer moves.


DIGITAL EDITION

InformationWeek August 2013 IT Trends
 
FEATURED REPORTS and FEATURED WHITEPAPERS
  • Strategy: Analyzing Vulnerabilities In Business-Critical Applications

    Vulnerability scanning and patch management are key to enterprise security, but fears from the business side about downtime and broken apps often get in the way of IT pros’ efforts in these areas. In this Dark Reading report, we recommend ...

  • Strategy: Building and Enforcing an Endpoint Security Strategy

    In today's enterprise, the endpoint could be any number of devices operating in any number of locations. With endpoint technology changing so rapidly, what's the best approach to building an effective, enforceable endpoint security strategy that works across the enterprise? ...

MORE REPORTS
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  • Security Configuration Management: Getting Back To IT Security Basics

    In IT security, obvious weaknesses like weak configurations often get overlooked. Yet for hackers, they're an open door into networks and systems. Learn how security configuration management (SCM), a critical security control, hardens configurations to prevent breaches, and immediately detects ...

  • Communications in the Cloud: 4 Reasons to Make the Move

    Unified communications (UC) in the cloud can help you address your collaboration and communications challenges. Download this whitepaper to discover how to win over senior business executives to the idea of the cloud as a delivery model for your communications.

MORE WHITEPAPERS
 
MOST POPULAR NEWS
9 Tips To Avoid IT Midcareer Slump
Don't let yourself be cast as the IT pro who's stuck, grumpy or complacent. Consider these midcareer moves.

10 Top Password Managers
Tired of being stuck in password hell? Consider these password managers that balance security with convenience.

10 Hidden iPhone Tips, Tricks
From flashing LED alerts to scrolling shortcuts, your iPhone has capabilities you may not have found. We shine the light on some great tips.

Apple iPhone 5S Faces Tough Rivals
Apple iPhone 5S will arrive in a market that has spent this year showing consumers how inventive and thoughtful smartphones can be. Will Apple offer enough wow?

BlackBerry 9720 Smartphone Debuts With Older OS
New 9720 looks like aging Curve devices, provides mid-range specs and outgoing BlackBerry 7 platform. Here's how it fits into the line.

MORE NEWS  
 
WEBCASTS
  • Mobile ECM - What You Should Be Thinking Aboutc

    Organizations want trusted content access from smart devices, but more importantly there is a demand for consistency across mobile, web and the desktop. The need for a seamless user experience for content management regardless of how, when and where content ...

  • Take Charge of the Way You Work

    This three-part strategy replaces paper-based systems and hardware with workflow-optimized devices and processes. Join us to prepare for the future of work and the changing work of today.
 


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