Build Richer Customer Relationships Using 'Small Data' Treat your customers like people, not marketing segments. The key: pay attention to tweets, Facebook posts and other data that can help personalize the relationship.
Facebook Addresses App Permissions Gripes Facebook now requires that applications and games separately request permission to post about your activity.
Social Business Demands Working Out Loud Encourage employees to narrate their work as part of doing their work.
Facebook Addiction: A Shocking Cure When self-control doesn't work, try electricity, say MIT inventors.
LinkedIn University Pages Debut LinkedIn teams with 200 universities who want to connect with potential students, education colleagues and alums.
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