Mapping Out Your CX Journey

Creating Customer centric organizations Having trouble viewing this email? View the web version. Don't miss E2's news and updates - please add e2@techwebliveevents.com to your contact list or address book.

Undertaking a CX Journey: 6 Core Components to Create Customer Centric Organizations Date: Tuesday, July 16, 2013 | Time: 10:00 AM PDT/1:00 PM EDT | Duration: 60 minutes Presenter: Mary Wardley Vice President, Enterprise Applications and CRM Software IDC Moderator: Steve Wylie General Manager E2 and Cloud Connect Building a compelling customer experience has become a corporate goal of many leading organizations as a means of competitive differentiation. However, customer experience means more than providing a friendly agent in the contact center or tracking through Facebook; it begins at the top most level of management and extends through every facet of an organization. In this webcast, we will discuss: The six core components of customer experience How organizations have addressed these core components to create customer centric organizations Prescriptive advice for other organizations undertaking a CX Journey Come to this session armed with your questions. You'll be able to submit questions directly to our panelists for a live Q&A session during the hour. Sponsored by: Share this webcast with your friends and colleagues: © UBM Tech 2013. All Rights Reserved. E2 c/o UBM Tech, 303 Second St., Suite 900 South Tower, San Francisco, CA 94107. UBM Tech, E2, and associated design marks and logos are trademarks owned or used under license by UBM LLC, and may be registered in the United States and other countries. Other names mentioned may be the trademark or service mark of their respective owners. E2 respects your privacy. This message is sent to qualified recipients who recently attended, or requested or downloaded information about either E2 or a related UBM LLC event or publication or requested information about our events, publications and products. Unsubscribe from E2 Conference Webcasts. This email was sent to sojo.blo@gmail.com. If this email was forwarded to you and you would like to begin receiving a copy of your own, please visit our site to receive E2 news and special offers directly. Please do not reply to this email as replies are not being read. Privacy Policy