IBM: CEO Rometty's Challenge
by Bill Robertson
IBM CEO Virginia Rometty called on the employees to "step up" after the recent quarter that was described by some Wall Street analysts as a disaster. CEO Rometty implemented a new rule requiring all employees to respond to customer requests and questions within 24 hours. I am surprised that such actions where not already a habit at Big Blue, nonetheless, as a stockholder, I'm glad to know that this policy will be in force going forward. read more »
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