Putting the Customer First: Empowering Customer Service Teams with Collaboration Date: Wednesday, April 10, 2013 | Time: 11:00 AM PT/2:00 PM ET | Duration: 60 minutes | | Carlos Hidalgo CEO and Principal, ANNUITAS | | Anthony Leaper Senior Vice President - Enterprise Social Software Business Unit, SAP | | Moderator: Paige Pires de Almeida General Manager, E2 Conference | | In order to deliver meaningful customer satisfaction in today's competitive landscape, an organization's customer service plan needs to go further than just a ticketing system. By enabling collaboration and bringing visibility to everyone on the team, experts can easily draw on each other's experience to resolve issues quickly, get to know customers better, and ultimately increase the quality of customer service and customer experience. Attend this hour long webcast to learn: - To improve offerings and resolve issues quickly
- How to engage your entire team in order to provide your customer with the best solution possible
- The latest emerging trends in customer service innovation
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