Monday, July 15, 2013

Why Prism Makes Sense | A Salute To CIOs

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Global CIO
  Monday, July 15, 2013
MUST READ
Coverlet Meshing Why Prism Is The Right Investment
Let's not get distracted as a nation from the real problem: our sorry state of analytics.


20 People Who Changed Tech: Max Hopper And The CIOs
We salute the strategists, peace-makers and visionaries who turned tech innovations into distinct business advantages. Last of a 20-part series.

To Break The IT Bottleneck, Stop Covering Your You-Know-What
Slicing through layers of bureaucracy is a must for automation. It's time to see who you can cut out of the loop.

Disruptive Leadership: Bowdoin College CIO Mitch Davis
Iconoclastic technology leader argues change management must start with IT itself.

IBM And Big Data Disruption: Insider's View
IBM's Bob Picciano, general manager of Information Management, talks up five big data use cases, Hadoop-driven change; slams SAP Hana, NoSQL databases.

Microsoft's Surface Experiment Has Fallen Flat
Microsoft Surface devices can't find a home as consumers shrug and enterprises focus on Windows 7 and BYOD programs.

Social Business Skills In High Demand
Social media skills will soon be integrated into the day-to-day responsibilities of a growing number of roles, experts say.


 
FEATURED REPORTS and FEATURED WHITEPAPERS
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MOST POPULAR NEWS
10 Facebook Features To Help You Get Ahead
Facebook may not be the core of your professional social network, but you should be doing these things on Facebook to get connected, get protected and get ahead.

Big Data Analytics Master's Degrees: 20 Top Programs
These one-year and two-year graduate programs are just what's needed to close the big-data talent gap. Read on to find a school that fits your ambitions and background.

10 Top Password Managers
Tired of being stuck in password hell? Consider these password managers that balance security with convenience.

How To Hack Facebook In 60 Seconds
Facebook rewards U.K. researcher with $20,000 for discovering a mobile device confirmation bug that could be used to take control of any Facebook account.

6 Skype Alternatives Worth Considering
Skype might be the de facto choice for video and voice calls over the Internet. But here are other options you should explore.

MORE NEWS  
 
WEBCASTS
  • 4 Phases of Every Attack

    By understanding the 4 common phases of every attack, you can be better prepared to protect your organization's infrastructure, reduce downtime from malware infections, and eliminate data loss.

  • Quick Tips for Managing Mobile Users

    It can be an IT manager's biggest headache ? managing the growing number of remote users that are on the go and exclusively work from their laptops over wireless networks. And when a system fails to restart, a site visit often ...

 


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Global CIO
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Final Reminder: 6 Core Components to Improving Customer Experience

E2 2013

Creating Customer centric organizations
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Undertaking a CX Journey: 6 Core Components to Create Customer Centric Organizations

Date: Tuesday, July 16, 2013 | Time: 10:00 AM PDT/1:00 PM EDT | Duration: 60 minutes


Presenter:

Mary Wardley

Mary Wardley

Vice President, Enterprise Applications and CRM Software
IDC

Moderator:

Steve Wylie

Steve Wylie

General Manager
E2 and Cloud Connect

Building a compelling customer experience has become a corporate goal of many leading organizations as a means of competitive differentiation. However, customer experience means more than providing a friendly agent in the contact center or tracking through Facebook; it begins at the top most level of management and extends through every facet of an organization.

In this webcast, we will discuss:

  • The six core components of customer experience
  • How organizations have addressed these core components to create customer centric organizations
  • Prescriptive advice for other organizations undertaking a CX Journey

Register

Come to this session armed with your questions. You'll be able to submit questions directly to our panelists for a live Q&A session during the hour.

Sponsored by:

Jive

Share this webcast with your friends and colleagues: FacebookTwitterLinkedIn

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