Undertaking a CX Journey: 6 Core Components to Create Customer Centric Organizations Date: Tuesday, July 16, 2013 | Time: 10:00 AM PDT/1:00 PM EDT | Duration: 60 minutes | | Mary Wardley Vice President, Enterprise Applications and CRM Software IDC | | Steve Wylie General Manager E2 and Cloud Connect | | Building a compelling customer experience has become a corporate goal of many leading organizations as a means of competitive differentiation. However, customer experience means more than providing a friendly agent in the contact center or tracking through Facebook; it begins at the top most level of management and extends through every facet of an organization. In this webcast, we will discuss: - The six core components of customer experience
- How organizations have addressed these core components to create customer centric organizations
- Prescriptive advice for other organizations undertaking a CX Journey
Come to this session armed with your questions. You'll be able to submit questions directly to our panelists for a live Q&A session during the hour. Share this webcast with your friends and colleagues: | | |