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Part I: Putting the Customer First: Empowering Customer Service Teams with Collaboration Date: Wednesday, April 10, 2013 | Time: 11:00 AM PDT/2:00 PM EDT | Duration: 60 minutes Presenters: Oliver Marks President, Oliver Marks & Associates Anthony Leaper Senior Vice President - Enterprise Social Software Business Unit, SAP Moderator: Paige Pires de Almeida General Manager, E2 Conference In order to deliver meaningful customer satisfaction in today's competitive landscape, an organization's customer service plan needs to go further than just a ticketing system. By enabling collaboration and bringing visibility to everyone on the team, experts can easily draw on each other's experience to resolve issues quickly, get to know customers better, and ultimately increase the quality of customer service and customer experience. Attend this hour long webcast to learn: To improve offerings and resolve issues quickly How to engage your entire team in order to provide your customer with the best solution possible The latest emerging trends in customer service innovation Don't forget to scroll down to register for Part II or click here. Part II: Putting Social to Work: Infusing Collaboration into Sales & Marketing Date: Thursday, April 18, 2013 | Time: 11:00 AM PDT/2:00 PM EDT | Duration: 60 minutes Presenters: Carlos Hidalgo CEO and Principal, ANNUITAS Anthony Leaper Senior Vice President - Enterprise Social Software Business Unit, SAP Moderator: Paige Pires de Almeida General Manager, E2 Conference As customers become increasingly connected and informed, the implications of how organizations engage with them has changed dramatically. With a shift in customers' expectations, companies are looking for new ways to respond to their needs and create more customer engagement and satisfaction. Attend this hour long webcast to learn: How to put social squarely into the business function and embed collaboration into the decision-making process How to rally teams around opportunities and campaigns, connecting people and data in new and meaningful ways The latest emerging trends in sales and marketing innovation Don't forget to register here for Part I if you haven't already. © UBM Tech 2013. All Rights Reserved. E2 c/o UBM Tech, 303 Second St., Suite 900 South Tower, San Francisco, CA 94107. UBM Tech, E2, and associated design marks and logos are trademarks owned or used under license by UBM LLC, and may be registered in the United States and other countries. Other names mentioned may be the trademark or service mark of their respective owners. E2 respects your privacy. This message is sent to qualified recipients who recently attended, or requested or downloaded information about either E2 or a related UBM LLC event or publication or requested information about our events, publications and products. Unsubscribe from E2 Conference Webcasts. This email was sent to sojo.blo@gmail.com. If this email was forwarded to you and you would like to begin receiving a copy of your own, please visit our site to receive E2 news and special offers directly. Please do not reply to this email as replies are not being read. Privacy Policy

GOOG: Data protection regulators for 6 European...

1:18 PM Data protection regulators for 6 European countries are launching "coordinated and simultaneous enforcement actions" against Google (GOOG +1.7%), following the search giant's alleged failure to implement "any significant compliance measures" in the wake of an October mandate giving it 4 months to amend its privacy policies. The announcement comes as the EU continues its antitrust investigation of Google. Read comments

GOOG price at time of publication: $814.42. Check GOOG price now »

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