Monday, April 8, 2013

Put Collaboration to Work: Register Today for this Webcast Series

Don't Miss These Free Webcasts on April 10th, and April 18th
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Part I: Putting the Customer First: Empowering Customer Service Teams with Collaboration

Date: Wednesday, April 10, 2013 | Time: 11:00 AM PDT/2:00 PM EDT | Duration: 60 minutes


Presenters:

Oliver Marks

Oliver Marks

President, Oliver Marks & Associates

Anthony Leaper

Anthony Leaper

Senior Vice President - Enterprise Social Software Business Unit, EM2

Paige Finkelman

Moderator:

Paige Pires de Almeida

General Manager, E2 Conference


In order to deliver meaningful customer satisfaction in today's competitive landscape, an organization's customer service plan needs to go further than just a ticketing system. By enabling collaboration and bringing visibility to everyone on the team, experts can easily draw on each other's experience to resolve issues quickly, get to know customers better, and ultimately increase the quality of customer service and customer experience.

Attend this hour long webcast to learn:

  • To improve offerings and resolve issues quickly
  • How to engage your entire team in order to provide your customer with the best solution possible
  • The latest emerging trends in customer service innovation

Register

Don't forget to scroll down to register for Part II. ↓

Part II: Putting Social to Work: Infusing Collaboration into Sales & Marketing

Date: Thursday, April 18, 2013 | Time: 11:00 AM PDT/2:00 PM EDT | Duration: 60 minutes


Presenters:

Carlos Hidalgo

Carlos Hidalgo

CEO and Principal, ANNUITAS

Anthony Leaper

Anthony Leaper

Senior Vice President - Enterprise Social Software Business Unit, EM2

Paige Finkelman

Moderator:

Paige Pires de Almeida

General Manager, E2 Conference


As customers become increasingly connected and informed, the implications of how organizations engage with them has changed dramatically. With a shift in customers' expectations, companies are looking for new ways to respond to their needs and create more customer engagement and satisfaction.

Attend this hour long webcast to learn:

  • How to put social squarely into the business function and embed collaboration into the decision-making process
  • How to rally teams around opportunities and campaigns, connecting people and data in new and meaningful ways
  • The latest emerging trends in sales and marketing innovation

Register

Don't forget to scroll back up and register for Part I. ↑

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