| Wednesday, February 6, 2013 | |  | | Doug Henschen | | | SAP Plugs Profit Hole With Support Price Hike A controversy around the price for SAP software support dogged the brief tenure of former company CEO Leo Apotheker, and now the topic has reared its head again. SAP resurrected the topic by telling customers Monday that it will increase the annual cost of new Standard Support contracts from 18 percent to 19 percent of the original software licensing, effective July 15. An SAP spokesperson on Tuesday told InformationWeek that the planned increase will be "relevant for a relatively small group of SAP customers," because the "new customer adoption rate for Enterprise Support is 95 percent." Enterprise support is 22 percent per year. However, that 95 percent only refers to new customers making this choice since this option was available. Don't confuse this adoption-rate stat with the current ratio of all customers on Enterprise versus Standard contracts. That's a figure the spokesperson said SAP does not divulge. If the total on Standard Support isn't much higher than 5 percent, it's hard to believe the company would bother revisiting this PR nightmare of a topic. READ THE ENTIRE ARTICLE AND POST YOUR THOUGHTS | | | |  | | DOWNLOAD DARK READING'S LATEST DIGITAL ISSUE Wily attackers are using shape-shifting malware to fool your defenses. Are you ready?
Also in the new, all-digital issue of Dark Reading: The shift in hacking requires a new defense mindset. DOWNLOAD NOW FREE (Registration Required) | |  COMMENTARY 5 Steps To Superior Customer Experience By Doug Henschen Nearly all senior executives agree that customer experience is crucial, yet all too few have taken steps to make interactions more efficient, consistent, and personalized across retail, Web, phone, mobile, and other customer touchpoints. This is the key finding of a major global survey released by Oracle on Monday. The list of possible customer experience starting points is long, but it starts with these five important initiatives. VMware Vs. Microsoft: The Next Chapter By Charles Babcock Microsoft has already stolen some VMware customers, and there will be more to come. But some watchers missed the early success of the software-defined data center buried in VMware's Q4 numbers. Are Big Companies Ready For Cloud ERP? By Chris Murphy Any ERP change is high risk, but CIOs will look closely at cloud options. Your First 100 Days As CIO: Must-Do Items By Michael Fitzgerald New CIOs should start preparing during the interview process, say two McKinsey consultants. How good are your listening skills? |  JOIN THE CONVERSATION Posted By Andrew Hornback: "Maybe if you need to expand more than 25 percent of the CPU capacity, the system will call your Oracle Sales Engineer for you to let you know that you need to buy more!... Looks to me like Oracle's simply trying to manufacture new revenue streams and slap the cloud label on it so that it'll sell at the C-level--because everyone needs their own private cloud." In reply to: Oracle Wants Cloud Cake And Hardware Wins View Entire Response | Post Your Own Reply | | NEWS & ANALYSIS REPORTS & WHITEPAPERS FEATURED REPORTS Best Practices: 5 Security Tools Every Small Business Must Have Small and midsize businesses face the same types of risks as bigger companies but, more often than not, they don't have anywhere near the knowledge and resources for addressing that risk as the big guys do. This doesn't excuse SMBs from security. It does, however, make the job more challenging. Fortunately, SMBs can attain a strong security posture by using a few key products, many of which can be procured for little or no cost. In this report, we recommend five tools that will greatly improve overall information security yet don't require a big budget and specialist skills to implement. Download Now (Registration Required)
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RESOURCES AND EVENTS Online Marketing Summit San Diego Attend Online Marketing Summit San Diego and gather the insights and strategies you need to make the right online marketing choices to deliver the most value for your business. OMS San Diego offers three days of inspiration, connections, and practical learning. Register using code WETW01 to secure the early-bird rate on Conference Passes or a free Expo Pass. It happens February 11-13, 2013. For more information and to register. Register Today | | | | | |
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